Returns & Exchanges

We want you to be completely satisfied with your Roberto Coin purchase; therefore, we offer complimentary returns on all unworn items in their original packaging within 30 days of delivery. Please ensure the security tag remains attached to qualify for a full refund to your original payment method.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully place your jewelry in its original presentation box and secure it inside the shipping carton along with the packing slip.

3

Attach the Label

Affix the prepaid UPS insured shipping label provided via email to the outside of your package, ensuring no prior tracking labels are visible.

4

Ship and Track

Drop off your package at any authorized UPS location and retain your receipt; your refund will be processed within 7-10 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing