Frequently Asked Questions
Discover everything you need to know about our luxury jewelry collections, shipping policies, and artisanal craftsmanship.
How can I be sure my Roberto Coin jewelry is authentic?
Every authentic Roberto Coin piece features our signature hidden ruby set inside the jewelry, designed to touch the skin of the wearer as a message of good health and prosperity. Additionally, all purchases come with a certificate of authenticity.
What are your shipping options and delivery timelines?
We offer complimentary insured ground shipping on all domestic orders. For express delivery, we provide overnight and two-day shipping options for an additional fee. Please note that an adult signature is required for all luxury deliveries.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the item is in its original, unworn condition with all security tags and packaging intact. Custom-made or engraved pieces are considered final sale.
Do you offer professional cleaning and repair services?
Yes, we recommend professional servicing once a year to ensure the integrity of stone settings and the brilliance of the gold. We offer comprehensive repair services for all Roberto Coin creations through our authorized service centers.
Can I request a custom size for a ring or bracelet?
Many of our iconic collections can be ordered in custom sizes. Please contact our concierge team or visit an authorized boutique to discuss specific sizing requirements and estimated lead times for bespoke orders.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and luxury financing options through Affirm. All transactions are encrypted to ensure the highest level of security.